At SnailShop, your privacy is important to us. We are committed to protecting your personal data and complying with data protection legislation, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, share and protect your information when you use our barbering and clothing services, both online and in our physical store in Quarteira.
Collection and Use of Personal Data
We collect the following personal data when you interact with us:
- Contact details: Name, telephone number and email address. We collect this data to schedule and manage your appointments, answer your questions and send you relevant information about our services (with your consent). The legal basis for this processing is the execution of the contract (for appointments) and consent (for marketing communications).
- Registration data: User name and password (encrypted). We collect this data when you register on our website to manage your bookings and online purchases. The legal basis for this processing is consent.
- Usage Data: Information about how you use our website and services, including your IP address, browser type, pages visited and length of stay. We collect this data to analyze the use of our website, improve our services and personalize your experience. The legal basis for this processing is our legitimate interest in understanding and improving the performance of our website and services.
We use your personal data for the following purposes:
- Processing Appointments and Purchases: To schedule, manage and process your appointments and purchases.
- Communication: To answer your questions, send you confirmations of appointments and purchases, and inform you about our services and promotions (with your consent).
- Marketing: To send you newsletters, promotions and special offers (only if you have given your explicit consent).
- Improving Services: To analyze the use of our website and services, identify trends and personalize your experience.
Sharing Personal Data
We share your personal data with the following entities:
- Service providers: Companies that provide us with services such as website hosting, payment processing and email sending. These companies are contractually obliged to protect your data and use it only for the specific purposes for which they have been contracted.
- Competent Authorities: We may disclose your data if we are required to do so by law, by court order or at the request of a government authority.
We do not sell or rent your personal data to third parties for marketing purposes.
Data Security
We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include the use of firewalls, data encryption, access control and regular training for our employees in information security.
Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The criteria we use to determine the retention period include the nature of the data, the purpose of the processing and the applicable legal requirements.
International Data Transfer
If we transfer your personal data outside the European Union, we will ensure that your data is protected by appropriate measures, such as standard contractual clauses approved by the European Commission.
Your Rights
You have the following rights in relation to your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right of rectification: You can ask us to correct your personal data if it is incorrect or incomplete.
- Right to erasure (“Right to be Forgotten”): You can request that we erase your personal data in certain circumstances.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request that we provide you with your personal data in a structured, commonly used and machine-readable format.
- Right to object: You can object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: If you have given your consent to the processing of your personal data, you can withdraw it at any time.
To exercise any of these rights, please contact us through the means indicated at the end of this Privacy Policy.
Cookies
We use cookies on our website to improve your browsing experience, personalize content and analyze website traffic. You can set your browser to block or delete cookies, but this may affect your experience on our website.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. We recommend that you review this Privacy Policy regularly to stay informed about how we protect your personal data.
Contact us
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us using the following methods:
- Email: [email protected]
- Phone: [Número de telefone da SnailShop]
- Address: [Morada da SnailShop]
Right to lodge a complaint
If you consider that your data protection rights have been violated, you have the right to lodge a complaint with the National Data Protection Commission (CNPD).