If you wish to make a complaint about an item, product or service you have purchased or any other matter, we will give it our best attention. Please contact us first so that we have the opportunity to solve your problem.
Contact us
- Phone: (+351) 914 262 404
(call to national mobile network) - e-Mail: snailshop1@gmail.com
Give us a chance…
Contact us and we will certainly do our best to resolve your issue to your satisfaction, taking this opportunity to continuously improve our services and earn your trust and preference in the future. Thank you.
Electronic Complaints Book
If you want to make a complaint, use the Electronic Complaints Book(https://www.livroreclamacoes.pt/).
Alternative Dispute Resolution
In the event of a consumer dispute, the consumer can turn to the following alternative dispute resolution body:
Algarve Consumer Conflict Arbitration Center (CACC Algarve)
- Address: Edificio Ninho de Empresas, Estrada da Penha, 8005-131 Faro
- Telephone: 289 823 135
- Fax: 289 812 213
- Website: www.consumoalgarve.pt
For more information, see the Consumer Portal at www.consumidor.pt.